- A Sustainable Future
- Letter from the CEO
- Sustainability Strategy
- Ethics and Business Conduct
- Human Rights
- Economic Performance
Training and Development
CH2M’s Talent Management and Development team is devoted to building tomorrow’s talent today. We recognize that our employees are our most important assets and that each of us must grow and learn or we—as individuals and as a company—risk falling behind. Our mission is to engage, develop, and empower our employees to advance their careers through targeted development opportunities and innovative learning systems and solutions in support of achieving our business strategy.
Career development and learning at CH2M is a shared responsibility between employees and their managers, but employees ultimately own their careers. We believe career development is essential for job satisfaction, as well as enhancing relationships and experiences with our clients, colleagues, and communities. We encourage employees to choose to learn every day. They are supported by a learning community composed of a vast network of colleagues. Employees can take many different paths to career development. At CH2M, we encourage employees to learn through experiences on the job, supplemented by mentoring, coaching, and formal learning.
We also conduct succession planning and talent reviews to identify employees for potential critical leadership roles, building a talent pipeline for our future needs. We now extend talent reviews deeper into the business to get the right people in the right roles at the right time. We consider both performance and potential for advancement, taking a proactive approach to engaging and retaining our critical talent.
CH2M regularly expands its learning program to meet employees’ needs as they strengthen their skills and guide their careers. We give employees training aligned to the company’s values and customer focus.
Employees have access to thousands of technical and professional e-learning courses, virtual classrooms, and traditional instructor-led opportunities, and we continue to build on this important educational platform. Our employees tell us that their richest and most rewarding learning experiences come from the challenging conditions they face on projects, as they stretch outside their comfort zones and are guided by colleagues who mentor and coach them over the courses of their careers.
Governed by executive leadership, our “CH2M Schools” provide structured learning opportunities in four areas: client solutions and sales, project delivery, technology and innovation, and leadership and management. The schools foster a company-wide culture of career growth for all employees and use a leader-as-teacher model in which employees serve as on-the-job faculty. The program’s formal structure dates back to our history of providing opportunities for employees seeking career development in their current disciplines or who would like to cross into new specialties. Employees at all levels of the organization move up, down, and across to gain experience and round out their capabilities. As we progress our programs, we continue to expand the balance of formal and informal learning to include experiential, on-the-job, social, and nontraditional forms of learning to engage our diverse and globally dispersed employees.
Leadership and Management Development
The School of Leadership & Management focuses on preparing leaders at all levels to meet the specific challenges of their roles. These high-potential leaders are a particularly crucial piece of our leadership pipeline. Our Leadership Excellence through Accelerated Development (LEAD) program identifies and accelerates development of our high-potential leaders. It prepares them to avoid the pitfalls that lead to failure, take on senior leadership roles, and realize their promise as drivers of CH2M’s future success. The following are goals of the program:
- Create a strong bench of well-prepared leaders.
- Enhance organizational effectiveness through our leaders.
- Encourage participants to experience personal leadership opportunities that are outside their comfort zones.
- Expose participants to new experiences that help build their resumes and personal networks.
- Develop, retain, and provide long-term career engagement of participants.
The LEAD program provides curricula designed to accelerate development of leaders who have demonstrated skill, potential, and aspiration for roles requiring strategic, operational, and leadership capabilities in two distinct areas:
- Emerging Leaders of Individual Contributors
- High-Performing Leaders of Managers
Each program takes place over 6 months and includes 3 phases, focusing on self-leadership, team leadership, and company leadership.
In 2015, we also launched the Manager Essentials Program, which provides access to practical, online resources and engaging, facilitated workshops. Specifically designed for managers and project managers, this new program uses a unique, two-pronged strategy, including online, self-service resources and facilitated workshops, to deliver highly effective training:
- Convenient and useful online resources are accessible whenever a manager needs them. These practical and engaging resources, identified and developed by subject matter experts, come in a variety of forms, including videos, articles, and job aids.
- Interactive workshops are facilitated by knowledgeable instructors and designed to deliver meaningful learning experiences. These workshops use a combination of presentations, discussions, and exercises to help managers expand their knowledge base and build indispensable skills.
We use the two different approaches to encourage manager development in eight key areas:
- Coaching our people
- Delegating and planning work
- Developing our people
- Engaging and retaining our people
- Knowing our business
- Leading our teams
- Managing performance
As an example of our growing e-learning portal, the “Automation Design Library” hosts more than 6,000 separate videos. This system provides just-in-time learning and support for engineers who use a wide variety of complex, automated engineering design tools.
Environmental and Health & Safety Training
Our environmental training program includes courses related to field and construction services, as well as stormwater, chemicals, waste, air, wetlands, and natural and cultural resource management. Field project managers are required to take the CH2M environmental program awareness course, at a minimum. Our HSE training courses range from construction site safety to ergonomics and behavior-based loss prevention. Some courses are mandated by regulation, while others exceed compliance, resulting in increased benefits for our employees. We completed 149,386 hours of HSE training in 2015.
In 2015, CH2M employees received an average of 16.3 hours of training each, representing 359,626 hours logged through our CH2M Schools curriculum and business group courses. This represents a 39 percent increase over 2014 (259,065 total training hours). CH2M’s executive team actively supported this level of investment, despite overall pressure on the company’s financial performance, demonstrating our unwavering commitment to promoting learning and development.
CH2M’s focused employee engagement program for sustainability includes training for staff. Training is offered through the HSE curriculum for both environmental management system (EMS) ISO 14001 and environmental stewardship, at work and at home. EMS training is required for staff members with implementation responsibilities; it is available to all employees who are interested.
Among our employees, as in the world at large, people have different definitions of “sustainability.” To create a common understanding of how sustainability applies to our projects and the challenges our clients face in this space, we sponsor communities of practice within and across multiple disciplines. These communities sponsor learning opportunities, where subject matter experts inside and outside the company are invited to share innovations and new ideas with interested staff. This gives people the opportunity to expand learning and personal networks and become engaged in offering sustainable solutions to our clients. By creating a deeper understanding of sustainability, we aspire to help clients operate more efficiently and sustainably from an economics perspective, while improving environmental and social performance.
As described in the Client Services Footprint section, CH2M is a charter member of the Institute for Sustainable Infrastructure (ISI), and we have a growing roster (more than 75 in 2015) of employees credentialed as ISI Envision™ Sustainability Professionals (ENV SPs). These ENV SPs plan and evaluate the sustainability aspects of infrastructure projects using the rating system. All of this training and awareness then extends to colleagues and clients when our ENV SPs share information and perspectives about infrastructure sustainability. We have also invested in additional advanced training, and now have two Envision trainers approved by ISI and one ENV SP with training in ISI’s verification process. In 2015, our trainers completed interactive 8-hour classroom training for CH2M employees in Baton Rouge, Louisiana; Tampa, Florida; Fayetteville, Arkansas; and Virginia Beach, Virginia. We also supported a classroom training offered for municipal officials in Simsbury, Connecticut. Our active Envision training program continues into 2016, with additional training for our staff and clients, as interest in Envision grows.
Performance and Career Development Reviews
CH2M has a goal for 100 percent participation in our annual performance management process, which culminates in a formal review discussion between supervisors and each of their employees. In 2015, 88 percent of employees completed performance evaluations with their supervisors. We continually strive to improve participation and the quality of the review conversations.
In February 2016, CH2M launched MyJourney, our new talent management software that replaces the former performance evaluation, development plans, and skills inventory tools. The new tool helps employees, managers, and leaders establish performance expectations and develop goals that align to our company strategy, while supporting employees’ professional aspirations. MyJourney is used to complete annual goal setting and manage ongoing performance evaluations. It has the capability to provide real-time feedback to employees, managers, and peers. A key benefit of MyJourney is the ability to create a talent profile, giving employees an opportunity to showcase their experiences and skills throughout their CH2M career.